AI-driven conversation intelligence platform Convin raises $6.5 million

Bengaluru-based AI-driven conversation intelligence platform Convin has raised $6.5 million in a Series A funding round.

The round was led by India Quotient, with participation from new investor JSW Ventures, as well as existing backers, including Kalaari Capital, Titan Capital Winners Fund, Sparrow Capital, and 9Unicorns. 

What does Convin do?

Founded in 2021 by IIT Delhi alumni Ashish Santhalia, Bharat Patidar, Atul Shree, and Durgesh Choudary, Convin empowers customer-facing teams—sales, support, and collections—with AI-based tools to track and analyze agent-customer interactions.

The startup's platform is built around three main product suites: the Real-Time Suite, Post-Interaction Suite, and Convin Insights Suite.

These products focus on addressing critical challenges in the contact center industry, such as agent inefficiencies, misselling, low conversion rates, and subpar customer experiences.

Purpose of fundraising

The startup plans to use the raised capital to expand the core team and distribution channels.

“This funding round is a testament to the belief our investors have in Convin’s vision and the impact we’re making in the contact center industry. With more resources we’ll focus on accelerating our growth trajectory, driving innovation in conversation intelligence and expanding our footprint across India and Southeast Asia," said Ashish Santhalia.

“We have had the opportunity to work with Ashish and team since leading their seed round in 2022, and we remain just as excited to continue supporting their journey in the current round. Their deep domain expertise and scalable AI solutions position them perfectly to lead innovation and redefine customer interactions. We believe Convin will continue to scale to become a leading global player in the conversational intelligence space.”

Convin's market presence

Convin claims that it serves over 80 clients across various sectors, including banking, insurance, finance, e-commerce, edtech, and retail.

Some of its notable clients include Reliance Nippon, Titan, Puravankara, Thyrocare, and LazyPay.

The startup is now projecting a 200% growth in new customers and expects to triple its revenue in the 2024-25 fiscal year.

Sachin Tagra, Managing Partner at JSW Ventures added, “Convin has rapidly scaled their AI-driven products for customer-facing teams, achieving strong market fit. With this investment, they’re set to reach new milestones in product development, technology, and sales, positioning them to seize opportunities in the AI-driven contact center space.”